Information on Water Service Lines

August 10, 2015 09:16 AM

Service Lines

The Town of Schererville Water Department provides water to its customers and maintains the water mains required to deliver water to homes and businesses. The property owner is responsible for the connection to the water meter up to the connection point on the water main servicing the property. When a problem occurs, the Water Department will assist the property owner in determining the cause of the problem and the appropriate course of action. 

Buffalo Box (B-Box)

The Buffalo Box, commonly known as the B-Box, is a part of your service line. It is used to turn the water service to a property on and off. They are located on each and every property that is serviced by the Town’s water system. The Water Department requires that the B-box is operable at all times. 

When does the B-Box need to be repaired?

  • When the B-Box is too high or too low. The top of the B-Box should be level with the ground.
  • When the B-Box is located under concrete or asphalt and is not accessible.
  • When the inside valve does not operate.
  • When the housing becomes bent and the key cannot be lowered onto the valve.
  • When the rod is broken and does not connect to the valve.


(a)The maintenance and repair of the buffalo box and connection of the water service at the point of the buffalo box will be the responsibility of the Town’s Water Department.

(b)The maintenance and repair of all water service lines and appurtenances extending from the water main to the home or other serviced structure and all plumbing systems therein, except for the water meter and buffalo box, shall be the responsibility of and at the expense of the owner.

(c)Meters shall be repaired or replaced only by the Town’s Water Department. The Town of Schererville reserves the right to repair drive pipes or plumbing systems adjacent to a meter if necessary.  

(d)Once notice has been given to a serviced locations owner of a leaking or defective water service line or other appurtenance to the plumbing system for which the serviced locations owner is responsible hereunder, the said owner shall remediate said condition within five (5) business days. If within five (5) business days of the notice being given, said leak or defective condition has not been remediated, the Town of Schererville may remediate said leak or defective condition, and the cost of said remediation shall be the responsibility of the said owner. 

Back to news